{"id":44147,"date":"2024-10-30T15:54:30","date_gmt":"2024-10-30T14:54:30","guid":{"rendered":"https:\/\/www.sharesub.com\/cms\/why-does-deezer-shut-itself-down-our-solutions\/"},"modified":"2026-04-22T12:24:42","modified_gmt":"2026-04-22T10:24:42","slug":"why-does-deezer-shut-itself-down-our-solutions","status":"publish","type":"post","link":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/","title":{"rendered":"Why does Deezer shut itself down? Our solutions"},"content":{"rendered":"\n

You’re quietly listening to your favorite playlist on Deezer when suddenly the music stops? Did you know that these interruptions can be caused by a multitude of factors, from simple connection problems to complex geographical restrictions? We’re going to explore the main causes of these annoying interruptions, and give you some practical tips on how to get back to listening smoothly and seamlessly. <\/p>\n\n

\"Person<\/figure>\n

How to resolve outages on Deezer<\/h2>\n\n

Fortunately, there are a number of solutions for resolving outages on Deezer. Let’s start with the simplest before moving on to more advanced methods. <\/p>\n\n

    \n
  1. Check your Internet connection<\/li>\n<\/ol>\n\n

    This is the first thing to do. An unstable connection can cause interruptions. Try switching from Wi-Fi to mobile data, or vice versa, to see if the problem persists. <\/p>\n\n

      \n
    1. Restart the application<\/li>\n<\/ol>\n\n

      It may sound basic, but it often works. Close the application completely and relaunch it. If that doesn’t do the trick, restart your phone. <\/p>\n\n

        \n
      1. Update Deezer<\/li>\n<\/ol>\n\n

        Older versions may have bugs. Go to your app store and check if an update is available. <\/p>\n\n

        \ud83d\udca1 To reduce the cost of your Deezer Premium subscription, Deezer subscription sharing<\/a> is an excellent alternative. By joining a group via a dedicated platform, you gain access to premium benefits at a low rate, in complete security and in compliance with the terms of use. <\/p>\n\n

          \n
        1. Clear application cache<\/li>\n<\/ol>\n\n

          Too much stored data can slow down Deezer. In your phone’s settings, find Deezer and clear its cache. You can do this several times a day if necessary. <\/p>\n\n

            \n
          1. Increase Smart Cache space<\/li>\n<\/ol>\n\n

            In the Deezer settings, you can increase the space allocated to the cache. This can improve performance, especially if you have a lot of tracks downloaded. <\/p>\n\n

              \n
            1. Reinstall the application<\/li>\n<\/ol>\n\n

              If nothing works, try uninstalling and reinstalling Deezer. Please note: install on the phone’s internal memory, not on the SD card. <\/p>\n\n

                \n
              1. Check for interference<\/li>\n<\/ol>\n\n

                Other applications can sometimes get in the way of Deezer. Close the ones you’re not using, especially if they’re resource-hungry. <\/p>\n\n

                If, despite everything, the outages persist, don’t hesitate to contact Deezer support or consult the Deezer online community. Other users may have encountered the same problem and found a solution. <\/p>\n\n

                Remember, most of the time, these simple methods are enough to solve the problem. Take the time to try each solution, one by one. With a little patience, you should find that your listening is smooth and uninterrupted. <\/p>\n\n

                However, if the outages continue despite all these attempts, it’s possible that the problem goes deeper. The causes may be related to technical or connection problems that require special attention. Let’s explore these aspects to better understand what could be disrupting your listening experience. <\/p>\n\n

                Technical and connection problems<\/h2>\n\n

                Outages on Deezer are often due to technical or connection problems. Sometimes it’s your Internet connection that’s acting up. Other times, it’s a problem with the application itself. Don’t panic, we’ll sort it out together. <\/p>\n\n

                Let’s start with the most obvious: your Internet connection. If Deezer tells you that you’re not connected or that the application is disconnected, that’s a clear indication. Check whether other applications are working properly. If not, try switching from mobile data to Wi-Fi, or vice versa. This can sometimes work miracles. <\/p>\n\n

                Now let’s talk about the application. Sometimes Deezer has trouble playing certain tracks. You may see messages like “Error: unable to play” or “Requested content cannot be loaded”. If this happens, don’t be discouraged. Sometimes it’s enough to close the application completely and reopen it. If that doesn’t work, a quick restart of your device may do the trick. <\/p>\n\n

                There are also little details that we don’t always think about. For example, if your phone is in battery-saving mode, this can prevent Deezer from working properly. The same goes for some overzealous antivirus programs. Check these settings, you never know. <\/p>\n\n

                And don’t forget that some content may be geographically restricted. If you’re traveling, some tracks may not be available in the country you’re in. It’s frustrating, but that’s the way it is. <\/p>\n\n

                Finally, if you’re using a free account, be aware that some features are reserved for premium subscribers. Outages can sometimes be linked to these restrictions. <\/p>\n\n

                If, despite everything, problems persist, don’t hesitate to consult Deezer’s latest news page. They often announce ongoing service problems there. And as a last resort, a quick message to support can help you sort things out. <\/p>\n\n

                Remember, most of the time, these problems are temporary. With a little patience and these tips, you should be able to get back to your music without interruption. <\/p>\n\n

                However, there are other, less obvious reasons for these interruptions. Copyright and geographical restrictions play a crucial role in the availability of tracks. These constraints can sometimes limit access to certain content, depending on your location. Let’s explore how these aspects influence your listening experience on Deezer. <\/p>\n\n

                Copyright and geographical restrictions<\/h2>\n\n

                Copyright and geographical restrictions are at the heart of the cuts on Deezer. Here’s what you need to know:<\/p>\n\n

                – Deezer had to fight hard to become a legal platform. In 2008, they finally signed an agreement with Universal, paving the way for the legal distribution of millions of tracks. <\/p>\n\n

                – When you listen to music, part of the advertising revenue goes to the artists. It’s less than selling a record, but better than illegal downloading. <\/p>\n\n

                – Sometimes an album disappears from the catalog. This is often due to disagreements with record companies over rights. <\/p>\n\n

                – Your location matters. Deezer uses your IP address to determine what you can listen to. Some tracks may be blocked in your country due to licensing agreements. <\/p>\n\n

                These constraints may seem frustrating, but they allow Deezer to operate legally. If a song breaks, it’s not always a technical problem. Copyrights can also be the cause. <\/p>\n\n

                \n
                Try subscription sharing<\/a><\/div>\n<\/div>\n\n

                FAQ <\/h2>\n\n
                1. Why does my music on Deezer stop playing for no reason?<\/strong><\/strong>

                Music can stop playing on Deezer for a number of reasons, such as Internet connection problems, offline mode restrictions, or power-saving settings on your device. First check that your connection is stable and that no settings are preventing Deezer from running in the background. <\/p> <\/div>

                2. What if Deezer cuts out when my screen goes to sleep?<\/strong><\/strong>

                Deezer may pause if your device activates background usage restrictions when the screen is idle. To avoid this, check your device settings and allow Deezer to continue running in the background, even in standby mode. <\/p> <\/div>

                3. Why does Deezer regularly go offline?<\/strong><\/strong>

                If your music is cutting in offline mode, make sure that the songs you are listening to have been downloaded in their entirety. Sometimes, disconnection during download can result in incomplete tracks. Restart the application and check the “Downloads” section to confirm that the songs are available offline. <\/p> <\/div>

                4. Can interruptions on Deezer be due to the Wi-Fi connection?<\/strong><\/strong>

                Yes, an unstable Wi-Fi connection can cause interruptions in playback. If the Wi-Fi disconnects briefly or is too slow, Deezer may pause the music. Try switching to a mobile connection if the problem persists, or get closer to your router to improve the connection. <\/p> <\/div>

                5. Why does Deezer cut out while I’m in the car?<\/strong><\/strong>

                On the move, Deezer can cut out if the connection switches from one network antenna to another, temporarily interrupting the stream. To avoid this, try downloading your favorite playlists in advance, so you can listen to them offline while you’re on the move. <\/p> <\/div>

                6. What should I do if Deezer goes down for no apparent reason despite a good connection?<\/strong><\/strong>

                If Deezer cuts out for no apparent reason, try closing the application and reopening it, or restart your device. Sometimes software updates or minor errors can affect playback. Make sure you have the latest version of Deezer installed. <\/p> <\/div>

                7. Does my subscription affect Deezer outages?<\/strong><\/strong>

                Interruptions are generally not related to your subscription type. However, free subscriptions include advertising and may have imposed interruptions. A Deezer Premium subscription guarantees you ad-free listening, but should not affect connection stability. <\/p> <\/div>

                8. Why does Deezer cut out when I receive notifications?<\/strong><\/strong>

                On some devices, receiving notifications may temporarily mute Deezer. You can avoid this by activating “Do not disturb” mode, or by adjusting the notification settings in your device so that they don’t interfere with the audio. <\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"

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Pourquoi ma musique sur Deezer se coupe-t-elle sans raison ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La musique peut se couper sur Deezer pour plusieurs raisons, comme des probl\u00e8mes de connexion internet, des restrictions li\u00e9es au mode hors ligne, ou des param\u00e8tres d\u2019\u00e9conomie d\u2019\u00e9nergie sur votre appareil. V\u00e9rifiez d\u2019abord que votre connexion est stable et qu\u2019aucun param\u00e8tre n\u2019emp\u00eache Deezer de fonctionner en arri\u00e8re-plan.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131760267\",\"position\":2,\"url\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131760267\",\"name\":\"2. Que faire si Deezer se coupe lorsque mon \u00e9cran se met en veille ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Deezer peut se mettre en pause si votre appareil active des restrictions d\u2019utilisation en arri\u00e8re-plan lorsque l\u2019\u00e9cran est en veille. Pour \u00e9viter cela, v\u00e9rifiez les param\u00e8tres de votre appareil et autorisez Deezer \u00e0 continuer de fonctionner en arri\u00e8re-plan, m\u00eame en mode veille.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131771735\",\"position\":3,\"url\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131771735\",\"name\":\"3. Pourquoi Deezer coupe-t-il r\u00e9guli\u00e8rement en mode hors ligne ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Si votre musique coupe en mode hors ligne, assurez-vous que les chansons que vous \u00e9coutez ont bien \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9es dans leur int\u00e9gralit\u00e9. Parfois, une d\u00e9connexion pendant le t\u00e9l\u00e9chargement peut entra\u00eener des morceaux incomplets. Relancez l\u2019application et v\u00e9rifiez la section \\\"T\u00e9l\u00e9chargements\\\" pour confirmer que les morceaux sont disponibles hors ligne.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131781854\",\"position\":4,\"url\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131781854\",\"name\":\"4. Est-ce que les interruptions sur Deezer peuvent \u00eatre dues \u00e0 la connexion Wi-Fi ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Oui, une connexion Wi-Fi instable peut provoquer des interruptions dans la lecture. Si le Wi-Fi se d\u00e9connecte bri\u00e8vement ou est trop lent, Deezer peut mettre la musique en pause. Essayez de passer \u00e0 une connexion mobile si le probl\u00e8me persiste, ou rapprochez-vous de votre routeur pour am\u00e9liorer la connexion.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131793452\",\"position\":5,\"url\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131793452\",\"name\":\"5. Pourquoi Deezer coupe-t-il pendant que je suis en voiture ?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"En d\u00e9placement, Deezer peut se couper si la connexion passe d\u2019une antenne r\u00e9seau \u00e0 une autre, ce qui peut temporairement interrompre le flux. Pour \u00e9viter cela, essayez de t\u00e9l\u00e9charger vos playlists pr\u00e9f\u00e9r\u00e9es \u00e0 l\u2019avance pour les \u00e9couter en mode hors ligne pendant vos trajets.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131803413\",\"position\":6,\"url\":\"https:\\\/\\\/www.sharesub.com\\\/cms\\\/en\\\/why-does-deezer-shut-itself-down-our-solutions\\\/#faq-question-1730131803413\",\"name\":\"6. 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Pourquoi ma musique sur Deezer se coupe-t-elle sans raison ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"La musique peut se couper sur Deezer pour plusieurs raisons, comme des probl\u00e8mes de connexion internet, des restrictions li\u00e9es au mode hors ligne, ou des param\u00e8tres d\u2019\u00e9conomie d\u2019\u00e9nergie sur votre appareil. V\u00e9rifiez d\u2019abord que votre connexion est stable et qu\u2019aucun param\u00e8tre n\u2019emp\u00eache Deezer de fonctionner en arri\u00e8re-plan.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131760267","position":2,"url":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131760267","name":"2. Que faire si Deezer se coupe lorsque mon \u00e9cran se met en veille ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Deezer peut se mettre en pause si votre appareil active des restrictions d\u2019utilisation en arri\u00e8re-plan lorsque l\u2019\u00e9cran est en veille. Pour \u00e9viter cela, v\u00e9rifiez les param\u00e8tres de votre appareil et autorisez Deezer \u00e0 continuer de fonctionner en arri\u00e8re-plan, m\u00eame en mode veille.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131771735","position":3,"url":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131771735","name":"3. Pourquoi Deezer coupe-t-il r\u00e9guli\u00e8rement en mode hors ligne ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Si votre musique coupe en mode hors ligne, assurez-vous que les chansons que vous \u00e9coutez ont bien \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9es dans leur int\u00e9gralit\u00e9. Parfois, une d\u00e9connexion pendant le t\u00e9l\u00e9chargement peut entra\u00eener des morceaux incomplets. Relancez l\u2019application et v\u00e9rifiez la section \"T\u00e9l\u00e9chargements\" pour confirmer que les morceaux sont disponibles hors ligne.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131781854","position":4,"url":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131781854","name":"4. Est-ce que les interruptions sur Deezer peuvent \u00eatre dues \u00e0 la connexion Wi-Fi ?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Oui, une connexion Wi-Fi instable peut provoquer des interruptions dans la lecture. Si le Wi-Fi se d\u00e9connecte bri\u00e8vement ou est trop lent, Deezer peut mettre la musique en pause. Essayez de passer \u00e0 une connexion mobile si le probl\u00e8me persiste, ou rapprochez-vous de votre routeur pour am\u00e9liorer la connexion.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131793452","position":5,"url":"https:\/\/www.sharesub.com\/cms\/en\/why-does-deezer-shut-itself-down-our-solutions\/#faq-question-1730131793452","name":"5. 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