{"id":1081,"date":"2022-02-09T08:32:53","date_gmt":"2022-02-09T07:32:53","guid":{"rendered":"https:\/\/www.sharesub.com\/cms\/contacto-con-nosotros\/"},"modified":"2026-06-14T22:25:22","modified_gmt":"2026-06-14T20:25:22","slug":"contacto-con-nosotros","status":"publish","type":"page","link":"https:\/\/www.sharesub.com\/cms\/es\/contacto-con-nosotros\/","title":{"rendered":"Contacto con nosotros"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00bfNecesitas ayuda para entender c\u00f3mo funciona? \u00bfTienes alguna pregunta sobre tu suscripci\u00f3n? Estamos aqu\u00ed para ayudarte y haremos todo lo posible por responderte en menos de 24 horas.  <\/p>\n\n<p class=\"wp-block-paragraph\">No te olvides de echar un vistazo a las <a href=\"https:\/\/help.sharesub.com\/{lang}\" target=\"_blank\" rel=\"noreferrer noopener\">preguntas frecuentes<\/a> para no tener que esperar \ud83d\ude09<\/p>\n\n<h2 class=\"wp-block-heading has-text-align-left\">Asistencia en directo<\/h2>\n\n<p class=\"has-text-align-left wp-block-paragraph\">Usa el chat que hay en la parte inferior derecha de la p\u00e1gina para que un miembro del equipo de Sharesub te atienda con prioridad y as\u00ed puedas hacerle todas tus preguntas. En el 90 % de los casos, recibir\u00e1s una respuesta en pocos minutos. <br\/><strong>\u00a1Es f\u00e1cil y r\u00e1pido!<\/strong><\/p>\n\n<center><button type=\"button\" class=\"btn-chat-intercom-blog\" style=\"background-color:#00e497; color:white; padding:10px 20px; border:none; border-radius:5px; cursor:pointer; font-size:16px;\">\ud83d\udcac \u00a1Ponte en contacto con el servicio de atenci\u00f3n al cliente!<\/button><\/center>\n\n<script type=\"text\/javascript\">\n  document.querySelector('.btn-chat-intercom-blog').addEventListener('click', function() {\n    if (window.Intercom) {\n      window.Intercom('show');\n    } else {\n      console.error('Intercom n'est pas charg\u00e9');\n    }\n  });\n<\/script>\n<p class=\"wp-block-paragraph\">Por razones organizativas, dado el gran n\u00famero de clientes de la plataforma, s\u00f3lo se procesar\u00e1n las solicitudes realizadas a trav\u00e9s del bot\u00f3n de reclamaciones de la p\u00e1gina de suscripci\u00f3n o a trav\u00e9s del sistema de mensajer\u00eda de asistencia (Live Chat accesible en la parte inferior derecha de todas las p\u00e1ginas del sitio).<\/p>\n\n<p class=\"wp-block-paragraph\">Como \u00faltimo recurso, puedes ponerte en contacto con nosotros a trav\u00e9s del siguiente correo electr\u00f3nico, pero debes tener en cuenta que este no nos permite clasificar tu solicitud, por lo que nuestro equipo tardar\u00e1 m\u00e1s tiempo en tramitarla. Los plazos de tramitaci\u00f3n por correo electr\u00f3nico pueden llegar a ser de varios d\u00edas: <\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/06\/Capture-de&#x301;cran-2024-06-10-a&#x300;-11.40.42.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-33733\" style=\"width:186px;height:auto\"\/><\/figure><\/div>\n<p class=\"wp-block-paragraph\">Por esta raz\u00f3n, te rogamos de nuevo que des prioridad a la asistencia por mensajer\u00eda instant\u00e1nea (Chat Live).<\/p>\n\n<h2 class=\"wp-block-heading\">Asociaci\u00f3n<\/h2>\n\n<p class=\"wp-block-paragraph\">Si quieres colaborar, afiliarte o tienes alguna pregunta sobre el <a href=\"https:\/\/www.sharesub.com\/cms\/fr\/programme-daffiliation-sharesub\/\">programa Ambassub<\/a>:<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2025\/07\/Capture-de&#x301;cran-2025-07-08-a&#x300;-16.23.47.png\" loading=\"lazy\" alt=\"\" class=\"wp-image-50852\" style=\"width:219px;height:auto\"\/><\/figure><\/div>\n<h2 class=\"wp-block-heading\">Avisos legales<\/h2>\n\n<p class=\"wp-block-paragraph\">Para cualquier denuncia de contenido ilegal en relaci\u00f3n con los derechos de autor o para una reclamaci\u00f3n en virtud de la DMCA, es imprescindible utilizar el siguiente formulario:<\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/dmca.sharesub.com\" target=\"_blank\" rel=\"noreferrer noopener\">DMCA \/ Denunciar contenido<\/a><\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">Para cualquier otra notificaci\u00f3n legal o para enviar un requerimiento, y solo para eso, ponte en contacto con la direcci\u00f3n que figura a continuaci\u00f3n:<\/p>\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#f9f1dc\"><em>\u26a0\ufe0f Atenci\u00f3n: las solicitudes que no est\u00e9n relacionadas con estos temas no recibir\u00e1n <span style=\"text-decoration: underline;\"><strong>respuesta<\/strong><\/span> y no se reenviar\u00e1n al equipo adecuado. Para cualquier otro tema, te invitamos a que env\u00edes tu solicitud a trav\u00e9s del chat en vivo que aparece abajo a la derecha. <\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><span style=\"text-decoration: underline;\">No se responder\u00e1 a<\/span> tu consulta si se refiere a tus suscripciones o al funcionamiento de la plataforma: para eso, consulta las opciones que se indican m\u00e1s arriba en esta p\u00e1gina.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"51\" src=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/05\/legal-sb-300x51.png\" loading=\"lazy\" alt=\"\" class=\"wp-image-32178\" style=\"width:167px;height:auto\" srcset=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/05\/legal-sb-300x51.png 300w, https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/05\/legal-sb.png 364w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure><\/div>\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfNecesitas ayuda para entender c\u00f3mo funciona? \u00bfTienes alguna pregunta sobre tu suscripci\u00f3n? Estamos aqu\u00ed para ayudarte y haremos todo lo posible por responderte en menos&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_press_lang":"es","_press_original_id":"517","_press_pair_id":"6cba74aa-9ddb-4e7a-8b33-21682c4e2445","_press_translated_at":"","footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contacto con nosotros - Sharesub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sharesub.com\/cms\/es\/contacto-con-nosotros\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacto con nosotros - Sharesub\" \/>\n<meta property=\"og:description\" content=\"\u00bfNecesitas ayuda para entender c\u00f3mo funciona? \u00bfTienes alguna pregunta sobre tu suscripci\u00f3n? 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