{"id":517,"date":"2022-02-09T08:32:53","date_gmt":"2022-02-09T08:32:53","guid":{"rendered":"https:\/\/www.sharesub.com\/cms\/?page_id=517"},"modified":"2026-06-14T22:19:53","modified_gmt":"2026-06-14T20:19:53","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.sharesub.com\/cms\/fr\/contact\/","title":{"rendered":"Nous contacter"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Vous avez besoin d&rsquo;aide pour comprendre le fonctionnement ? Vous avez des questions sur votre abonnement ? Nous sommes l\u00e0 et faisons le maximum pour vous r\u00e9pondre en moins de 24h.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pensez \u00e0 consulter les <a href=\"https:\/\/help.sharesub.com\/{lang}\" target=\"_blank\" rel=\"noreferrer noopener\">questions fr\u00e9quentes<\/a> pour ne pas attendre \ud83d\ude09<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Support en direct<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Utilisez la messagerie en bas \u00e0 droite de la page pour un traitement prioritaire avec un membre de l&rsquo;\u00e9quipe Sharesub et ainsi lui poser toutes vos questions. Vous trouverez dans 90% des cas une r\u00e9ponse en quelques minutes.<br><strong>C&rsquo;est simple et rapide !<\/strong><\/p>\n\n\n\n<center><button type=\"button\" class=\"btn-chat-intercom-blog\" style=\"background-color:#00e497; color:white; padding:10px 20px; border:none; border-radius:5px; cursor:pointer; font-size:16px;\">\ud83d\udcac Contacter le service client !<\/button><\/center>\n\n<script type=\"text\/javascript\">\n  document.querySelector('.btn-chat-intercom-blog').addEventListener('click', function() {\n    if (window.Intercom) {\n      window.Intercom('show');\n    } else {\n      console.error('Intercom n\\'est pas charg\u00e9');\n    }\n  });\n<\/script>\n\n\n\n<p class=\"wp-block-paragraph\">Pour des raisons d&rsquo;organisation face aux nombreux clients de la plateforme, seules les demandes formul\u00e9es par le bouton r\u00e9clamation dans la page de l&rsquo;abonnement, ou par la messagerie du support (Live Chat accessible en bas \u00e0 droite de toutes les pages du site) seront trait\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez en dernier recours nous contacter sur l&#8217;email suivant, mais vous devez comprendre que celui-ci ne permet pas de cat\u00e9goriser votre demande, ainsi cette demande prendra plus de temps \u00e0 traiter par notre \u00e9quipe. Les d\u00e9lais de traitement par mail peuvent aller jusqu&rsquo;\u00e0 plusieurs jours :<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"378\" height=\"76\" src=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/06\/Capture-de\u0301cran-2024-06-10-a\u0300-11.40.42.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-33733\" style=\"width:186px;height:auto\" srcset=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/06\/Capture-de\u0301cran-2024-06-10-a\u0300-11.40.42.jpg 378w, https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/06\/Capture-de\u0301cran-2024-06-10-a\u0300-11.40.42-300x60.jpg 300w\" sizes=\"auto, (max-width: 378px) 100vw, 378px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Pour cette raison, nous vous demandons \u00e0 nouveau de privil\u00e9gier le support par la messagerie instantan\u00e9e (Chat Live).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Partenariat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute demande de partenariat, d&rsquo;affiliation ou toute question sur le <a href=\"https:\/\/www.sharesub.com\/cms\/fr\/programme-daffiliation-sharesub\/\">programme Ambassub<\/a> :<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"464\" height=\"48\" src=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2025\/07\/Capture-de\u0301cran-2025-07-08-a\u0300-16.23.47.png\" loading=\"lazy\" alt=\"\" class=\"wp-image-50852\" style=\"width:219px;height:auto\" srcset=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2025\/07\/Capture-de\u0301cran-2025-07-08-a\u0300-16.23.47.png 464w, https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2025\/07\/Capture-de\u0301cran-2025-07-08-a\u0300-16.23.47-300x31.png 300w\" sizes=\"auto, (max-width: 464px) 100vw, 464px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Notifications L\u00e9gales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour tout signalement de contenu illicite vis-\u00e0-vis d&rsquo;un copyright, pour une r\u00e9clamation DMCA, il est imp\u00e9ratif d&rsquo;utiliser le formulaire suivant :<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/dmca.sharesub.com\" target=\"_blank\" rel=\"noreferrer noopener\">DMCA \/ Signaler un contenu<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute autre notification l\u00e9gale ou pour une mise en demeure et uniquement pour cela, merci de contacter l&rsquo;adresse ci-dessous :<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#f9f1dc\"><em>\u26a0\ufe0f Attention : les demandes qui ne sont pas li\u00e9es \u00e0 ces th\u00e9matiques n&rsquo;auront <span style=\"text-decoration: underline;\"><strong>aucune r\u00e9ponse<\/strong><\/span> et ne seront pas transmises \u00e0 la bonne \u00e9quipe. Nous vous invitons, pour tous les autres sujets, \u00e0 soumettre votre demande sur le Chat Live en bas \u00e0 droite.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"text-decoration: underline;\">Aucune r\u00e9ponse<\/span> ne sera apport\u00e9e si votre demande concerne vos abonnements ou le fonctionnement de la plateforme : pour cela, voyez les options propos\u00e9es plus haut dans cette page.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"51\" src=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/05\/legal-sb-300x51.png\" loading=\"lazy\" alt=\"\" class=\"wp-image-32178\" style=\"width:167px;height:auto\" srcset=\"https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/05\/legal-sb-300x51.png 300w, https:\/\/www.sharesub.com\/cms\/wp-content\/uploads\/2024\/05\/legal-sb.png 364w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous avez besoin d&rsquo;aide pour comprendre le fonctionnement ? Vous avez des questions sur votre abonnement ? Nous sommes l\u00e0 et faisons le maximum pour&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_press_lang":"fr","_press_original_id":"","_press_pair_id":"6cba74aa-9ddb-4e7a-8b33-21682c4e2445","_press_translated_at":"","footnotes":""},"class_list":["post-517","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nous contacter - Sharesub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sharesub.com\/cms\/fr\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nous contacter - Sharesub\" \/>\n<meta property=\"og:description\" content=\"Vous avez besoin d&rsquo;aide pour comprendre le fonctionnement ? 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