Terms and Conditions of Use and Sale
SHARESUB is a simplified joint-stock company (SAS) with its registered office at 1ter rue Civiale, 92380 Garches, and a share capital of €58,580. It is registered with the Nanterre Trade and Companies Register under number 882933732. SHARESUB owns and manages the website https://www.sharesub.com, which enables several users to automatically share the costs of their recurring expenses.
All users or visitors to the website must familiarise themselves with these general terms and conditions of use.
Article 1: Definitions
Website: means the website https://www.sharesub.com
Visitor: means any person accessing the website https://www.sharesub.com who is not a user.
User: means any person registered on the website https://www.sharesub.com
Shared subscription: means a recurring collection of funds organised by a subscription owner.
Owner: means a user registered on the website who has created a shared subscription.
Participant: means a user who has subscribed to a shared subscription.
Guest: refers to a visitor or user who has been invited by the owner to join the shared subscription.
Account: refers to the virtual user account assigned to each user of the website https://www.sharesub.com
Contribution: refers to the amounts paid on a recurring basis by Participants to an Owner for a Shared Subscription.
Service(s): refers to the service(s) provided by SHARESUB via this website to users.
User Content: refers to all content provided, uploaded or created by users on the platform, whether in the form of information, text or images.
Article 2: Application and Purpose of the Terms and Conditions of Use
These General Terms and Conditions of Use govern the terms and conditions of use of the Website and set out the mutual obligations under which SHARESUB offers its services to visitors and users of the Website. They apply for the entire duration of use of the Website and the Services.
The General Terms and Conditions of Use must be read and accepted without reservation; otherwise, Visitors must cease browsing the Website. All Visitors and Users declare that they have read and understood them and agree to be bound by them.
Article 3: Legal Capacity and Eligibility
Any Visitor or User of the Website declares that they have the legal capacity to enter into a contract under these Terms and Conditions of Use. If they do not have full legal capacity, the Visitor or User must leave the Website or obtain the consent of their legal representative.
Users must also be aged over 13 to become a User.
Any Visitor or User of the Site declares that they are a natural person residing in a Member State of the European Union or in a State forming part of the European Economic Area or in a third country imposing the same obligations in terms of combating money laundering and the financing of terrorism, whether acting on their own behalf or on behalf of a legal person.
Article 4: Registration on the Website
To become a User of the Website, you must complete the registration form accessible from the Website’s home page, or when creating a shared subscription. During this registration process, the Visitor guarantees the accuracy of the data they provide and must accept SHARESUB’s terms and conditions of use as well as the terms and conditions of use of STRIPE, the payment service provider that will manage financial data and transactions. Once this form has been completed and submitted, the User must verify their account via the email sent to the address they have provided (excluding logins via third-party services).
The User is solely responsible for their login details, consisting of an email address and a password, as well as for the use of their account. SHARESUB shall not be held liable for the consequences of a third party using a User’s login details and/or for the loss of a User’s login details.
The user also acknowledges that use of the Site offers an alternative means of accessing the Contributions offered by other users, but that this means does not replace other ways of accessing them.
By becoming a User of the Site, you undertake to use the Site’s Services only for lawful purposes and in accordance with public decency, and you indemnify SHARESUB against any claims or actions by third parties relating to your use of the Services.
SHARESUB or its service provider STRIPE may refuse a registration application without providing an explanation, and without this giving rise to any right to compensation. SHARESUB’s customer service team reserves the right to request additional identification details and supporting documents where necessary.
Users are strictly prohibited from holding multiple accounts on the Website, even with different login details. No individual or legal entity may hold more than one account. Any breach may result in the deactivation of the account(s) and the reimbursement of any contributions deemed irregular by SHARESUB’s customer service team.
Article 5: Creating and managing a shared subscription
5.1 Creation
A User who is properly logged in and identified may freely create a shared subscription after accepting the terms and conditions of use. When creating a shared subscription, the User must complete the mandatory fields:
- The subscription category to which they belong
- A name for the shared subscription
- A clear description of the subscription and the shared costs, also indicating any restrictions and conditions of access to the subscription.
- The full name of the organiser of the shared subscription
- The amount and currency of the contribution requested from participants
- The maximum number of participants allowed
- The frequency of contributions (weekly, monthly, quarterly)
- The model for sharing the contribution among participants
- Any information necessary for co-subscribers to benefit from the shared subscription. This information will only be displayed to users once they have confirmed their commitment to the shared subscription.
- The duration is not mandatory, as you can cancel the subscription at any time via your account.
The name and description of the shared subscription, as well as the full name of the Owner, must be completed carefully. These fields determine the purpose of the mandate given by the Participants to the Owner of the shared subscription. The organiser is solely responsible for their content.
The information provided must effectively enable co-subscribers to access the service, except where this is not possible (e.g. where an invitation is required).
The Owner undertakes to ensure that the subscription price, resulting from the sum of the contributions, corresponds to the actual price of the service they are sharing with the participants, and not to use this as a source of income. The use of SHARESUB’s Services is limited to the reimbursement of costs.
5.1.1 Accuracy of information and monitoring mandate
The Owner also undertakes not to provide misleading information about the subscription and its price. Any abusive practice may result in the closure of the account and legal action.
The Owner also undertakes to provide supporting documents proving the genuine nature of the expense they are sharing. These may be requested by SHARESUB’s customer service team for any shared subscription.
The Owner also authorises SHARESUB’s customer service team to verify the information provided and to retrieve supporting documents either automatically or manually. They also authorise the automatic execution of verification processes.
Upon creating the shared subscription, the Owner receives a private invitation link, which they may share with the people with whom they wish to share their subscription costs.
5.1.2 Verification of Subscription Supporting Documents
The owner of a shared subscription undertakes to provide, upon Sharesub’s first request, proof of the subscription in question (invoice, receipt or authentic proof of payment) in order to verify that the amount claimed from participants corresponds to an actual cost, that the subscription is legally shareable, and that the platform is not being used for profit.
Failure to provide this supporting document may result in the shared subscription not being published, its suspension until such time as the document is provided, or restrictions on its distribution.
The Owner authorises Sharesub to analyse the document submitted. Sharesub undertakes to treat this document with the strictest confidentiality and to delete it in accordance with the terms set out in its Privacy Policy.
5.2 Management
Once the shared subscription has been created, the owner may:
- Invite users or visitors to sign up to participate in their subscription.
- View payments made by other users
- Terminate the shared subscription at any time. This termination is final and will result in payments from participants ceasing.
- Communicate with participants via the secure chat feature.
- Amend subscription details for subscribers.
- Collect contributions from subscribers, provided that the total amount of contributions in your account has reached the minimum payout threshold applicable to the relevant currency. This threshold varies depending on the currency used and is specified in the table of minimum thresholds by currency below.
Minimum thresholds by currency
| Currency | Minimum amount required |
| EUR (€) | 10 € |
| USD ($) | $10 |
| GBP (£) | 10 £ |
| CHF | 10 CHF |
| BGN | 20 лв |
| CZK | 260 Kč |
| DKK | 75 kr |
| HUF | 4,000 Ft |
| ISK | 1,500 kr |
| NOK | 120 kr |
| PLN | 50 zł |
| RON | 50 lei |
| SEK | 120 kr |
| ALL | 1,200 Lek |
| HRK | 80 kn |
| RSD | 1,200 dinars |
| RUB | 1,000 ₽ |
| TRY | 350 ₺ |
| UAH | 400 ₴ |
- Contact SHARESUB’s customer service team by email at hello@sharesub.com:
- to cancel your subscription, provided no payment has yet been made. This can also be done directly via the ‘Management’ page of your subscription.
- removing certain participants
5.3 Liability
The owner of a shared subscription is responsible for managing it. They must ensure that it complies with current regulations and that all aspects of the shared subscription are in good order. They undertake not to publish any indecent or illegal content, and to report any inappropriate behaviour on the Secure Chat to SHARESUB’s customer service team, who may moderate it.
5.4 Prohibited shared subscriptions
The creator undertakes not to organise any illegal shared subscriptions. In particular, shared subscriptions providing access to illegal services, or to services whose terms and conditions do not permit sharing, are considered non-compliant subscriptions.
The creator also undertakes not to organise shared subscriptions:
- based on free services or trial periods.
- for the purpose of commercial gain.
- involving subscriptions which they have not purchased themselves
Shared subscriptions relating to activities or content included in the list below are also prohibited, although this list is not exhaustive:
- related to weapons, drugs or paedophilia
- gambling
- prostitution or escort services
- glorifying or financing terrorism or violence
- promoting racial hatred or discrimination
- pornography
- astrology or fortune-telling
- related to organisations providing support to prisoners, religious organisations or those funding places of worship
- related to organisations carrying out activities, even on an occasional basis, in combat zones
- related to the sale of precious metals and gemstones
SHARESUB reserves the right to suspend the shared subscription at any time and for any reason whatsoever, and to suspend the creator’s account in the event of a breach of these terms of use, or if participants submit negative reports to the company’s customer service department. This does not give rise to any right to compensation.
SHARESUB also reserves the right to freeze the funds raised for an indefinite period and reserves the right to refund participants, excluding the commission charged for management fees.
5.5 Prohibited Uses of the Service
Any use of the service that contravenes the commitments set out below is prohibited:
- The Owner of a subscription undertakes not to subscribe to that subscription themselves, either via their own account or via another account.
- The Owner also undertakes not to offer to allow their co-subscribers to pay them outside the platform.
- The Owner undertakes not to create multiple accounts in order to offer shares in more subscriptions than the authorised Quota.
- Users undertake to conduct their exchanges via the subscription chat provided by Sharesub, so that customer service can moderate its content and identify any inappropriate content.
- The Owner undertakes not to offer any Service for which they are not the direct payer to the Service provider
Any breach may result in the deactivation of the account(s) and the reimbursement of contributions deemed irregular by SHARESUB’s customer service team.
Article 6: Participation in a shared subscription
6.1 Payment of Contributions
Upon successful payment for the current period, the Participant joins a cost-sharing group and gains access to the subscription, either via login details, an invitation, or any other means provided by the Service provider. They undertake to maintain the strictest confidentiality regarding these details and shall not derive any material advantage or benefit from them.
Those invited to join a shared subscription will receive an email from SHARESUB, or a private link sent directly by the subscription owner via any means they deem appropriate, or will find the subscription listed in public directories. The guest may then, without any obligation, register to become a user of the Website and to participate in the shared subscription. They must then provide their contact details and register their credit or debit card to enable payment of their contributions. The participant authorises Sharesub to debit their payment method for the amounts and at the intervals specified in the subscription.
Contributions to the shared subscription, plus SHARESUB fees, are debited from the user’s payment card in accordance with the period defined by the Owner (week, month, quarter) with no time limit.
During the first period, the participant will pay only a pro rata share of the current period, as payments are made on fixed dates. Their initial payment, by way of exception to Article 9, will therefore consist of the contribution corresponding to the days between their registration date and the end of the period, with the remainder of the sum retained by SHARESUB as commission. The amount corresponding to this period will be invoiced even if the participant decides to cancel their subscription, unless they have lodged a complaint on legitimate grounds and this complaint has been validated by customer services.
Participants undertake not to make any in-app purchases within the subscription services, and to compensate the Owners in full in the event of a breach of this obligation. The Participant undertakes not to purchase any additional services under the subscription if access to that subscription allows them to subscribe to additional paid options. In the event of a breach of this rule, they undertake to fully compensate the Owner for any additional costs incurred, and agree that such compensation shall be charged to their payment card or any other means of payment which they undertake to make available to SHARESUB. They agree that these charges shall be increased by SHARESUB’s commission as set out in Article 9, as well as by a surcharge of €20 to cover exceptional processing costs. In the event of a disagreement amongst the members of a group regarding liability for the expenses incurred, the Users agree to be jointly and severally liable for the expenses incurred and agree to abide by the arbitration decision to be made by SHARESUB.
6.2 Right of withdrawal
As SHARESUB provides a service that is immediately accessible, the right of withdrawal provided for European consumers does not apply. Indeed, the Customer may not exercise their right of withdrawal in the cases provided for in Article L221-28 of the Consumer Code, in particular for services fully performed before the end of the withdrawal period, which is the case once access details have been provided. The Customer is hereby informed of this and therefore waives their right of withdrawal.
The participant may, however, still obtain a full refund for the current month under our buyer protection programme by submitting a claim, if they have not actually had access to the service due to the fault of Sharesub or the organiser of a share.
The participant is also free to cancel their subscription at any time via their account, on the subscription management page. This will immediately suspend their access and cancel all future scheduled payments, though it will not result in a refund for the current month.
6.3 Termination of participation
At the Participant’s initiative
A participant wishing to cease their participation may leave the shared subscription at any time by clicking the “Leave subscription” button. This action notifies the subscription owner, who must then deactivate access to the subscription immediately.
Termination of participation in the shared subscription means that financial contributions will not be renewed for the following period; however, the participant remains liable for the full amount of the contribution for the current period, as any period that has commenced is due. They therefore forfeit the amount of the contribution for the period during which they do not benefit from the service.
The Participant is informed and expressly accepts that any delay in payment, whether partial or in full, of their contributions by the due date will automatically result in the immediate suspension of their access to the shared subscription, and will be regarded as a withdrawal from participation at their own initiative.
At the Owner’s initiative
If the shared subscription is terminated by the Owner, SHARESUB will inform the participants immediately. In this case, the Owner may immediately suspend access to the subscription, and the participant will pay only the pro rata amount for the current period, with the remainder refunded via their chosen payment method.
In order to discourage subscription sharing during trial periods, and to reduce short-term sharing arrangements which are inconvenient for everyone, subscribers’ payments will not be paid to the subscription owner for the month in which the subscription is terminated if this occurs within 3 months (inclusive) of the start of the sharing arrangement.
6.4 Price changes and price guide
Users are informed of the availability of a price guide for subscriptions, which is provided when they create their advert to save time when posting adverts.
Users agree to use this price guide at their own risk, as SHARESUB does not guarantee the accuracy of the information provided.
In the event of changes to the prices in the price guide, these will affect all subscriptions linked to that guide. Participants agree that the price of their Participations may be amended, and Owners agree that their listing may be amended. SHARESUB will do its best to inform Users affected by price changes.
Article 7: Know Your Customer and Identity Verification
As part of the fight against the financing of terrorism, money laundering and fraud, SHARESUB and its partner STRIPE will be required to verify the identities of users who exceed certain thresholds, or upon registration, in accordance with the provisions of Decree No. 2009-1087 of 2 September 2009 and the Order of the Minister for the Economy of the same date issued for the implementation of Article R.561-12 of the Monetary and Financial Code.
Users undertake to provide identity documents and proof of address, or other documents proving their identity, to SHARESUB and its partner STRIPE, as part of the account verification process and in order to receive the amounts of the shareholdings paid to them. These documents may be submitted by the user via the Website, or by email to hello@sharesub.com. Information regarding the verification and validation of documents can be viewed in the user’s account, under the ‘Identity and Verification’ section.
SHARESUB reserves the right to suspend any transfer to the accounts of users who have been unable to provide the necessary supporting documents, and to refund any dividends received by the user, without this giving rise to any entitlement to compensation.
Article 8: Benefits of signing up for a shared subscription
The owner is solely responsible for ensuring that participants derive benefit from their subscription and for the proper use of the funds collected in their account. They undertake to the participants to use these funds in accordance with the mandate given by each participant, and to provide participants with the benefit of their shared subscription as advertised in the description which the participants were able to view.
Any failure to inform participants, or the provision of misleading or incomplete information, may result in a refund being issued to participants following an assessment by SHARESUB’s customer service team. Participants are invited to communicate with the Owner via the secure chat function to obtain further information, and to contact customer services at hello@sharesub.com for any complaints, providing the name of the subscription, the Owner’s name, and details of the dispute.
Participants confirm that they have been informed that SHARESUB bears no responsibility for the use or allocation of funds raised by the owner, nor for users’ access to or enjoyment of the subscription services described by the owner. These matters arise from the agreement between the owner and the participants, resulting from the owner’s presentation of the service and the participants’ acceptance thereof. In the event of a disagreement between participants, participants may withdraw in accordance with these general terms and conditions of use.
Article 9: Prices for SHARESUB services
SHARESUB’s services are invoiced to participants who join a shared subscription. The commission is charged for each initial and renewed financial transaction (each ‘Participation’) and consists of a commission applied to the total amount of the transaction.
The commission is always made up of a fixed portion and a variable portion, the amounts of which depend on the currency and country, as the costs incurred by SHARESUB in operating the payment solution vary according to these parameters.
These amounts arealways included in the figures displayed to users and are inclusive of all taxes.
The minimum fee is a fixed charge of €0.99, plus 5.0% of the transaction amount. For the exact amount, please refer to the fee table below. Please note that if you make a purchase in a country other than your own, that country’s fees may apply, particularly for transactions in other currencies.
In the event of account inactivity for a period exceeding 12 months, SHARESUB may charge an inactive account fee of €1 per month (or the equivalent in the currency of the user’s account). Furthermore, any abandoned Shares not intended for the Subscription Holder will also be paid as commission to SHARESUB.
In the event of prolonged inactivity, SHARESUB will do its utmost to ensure that account holders are alive by cross-referencing its customer records with INSEE’s National Register of Natural Persons (RNIPP). SHARESUB will also do its best to inform account holders, their legal representatives or beneficiaries of the accounts’ inactive status.
Other charges may apply in specific cases, as listed in the relevant paragraphs.
Article 10: Payment defaults, outstanding payments and refunds
The owner shall bear the full cost of any outstanding payments and undertakes to cover the cost of any payment rejections resulting from disputes regarding the payment methods used by participants.
The owner acknowledges that SHARESUB carries out checks on the validity of the payment methods used by participants and takes steps to ensure that contributions are debited, but that SHARESUB cannot under any circumstances be held liable for participants’ payment defaults or the consequences this may have for the owner. SHARESUB will, however, use its best endeavours to retry failed payments and to inform the owner in the event of non-payment by one of the participants.
Participants confirm that they are aware that failure to pay, or the refusal by their bank to authorise a transaction, may constitute grounds for terminating their participation in a shared subscription. SHARESUB will use its best endeavours to inform participants of failed payments so that they may provide an alternative means of payment.
In the event of an unjustified dispute raised against the Customer’s payment card leading to the subsequent rejection of a payment for a purchase, the Customer shall be required to reimburse SHARESUB for the sums due and to pay an administration fee of €48. This fee is intended to cover the administrative and banking costs associated with handling the dispute and the rejection of the payment. The Customer acknowledges and agrees that, by providing their payment details on the Website, they undertake to honour all payments for the products or services purchased, and authorise SHARESUB to recover these sums by any means at its disposal. The Customer will be notified of the payment rejection and the applicable administration fee by email or by any other appropriate means of communication. Failure to pay the administration fee will result in the suspension of services until all outstanding payments have been settled in full.
Article 11: Intellectual Property
Users grant SHARESUB, free of charge and on a worldwide basis, the rights of reproduction and representation, including the rights of distribution, adaptation and translation, of User Content for use on all existing and future media. This grant of rights applies for the entire duration of copyright as defined by law, and any possible extension thereof.The rights assigned include:
- reproduction rights: the right to reproduce all or part of the content on all the aforementioned media.
- Rights of performance: the right to perform all or part of the content, by any means.
- distribution rights: the right to distribute the content without restriction.
- rights of adaptation and derivative works: the right to adapt the content, including by altering its presentation, and to create other content inspired by or partially reproducing the content.
Users must ensure that they have the right to grant this licence.
SHARESUB’s right to use User Content in no way affects users’ rights regarding the protection of personal data, as set out in the privacy policy accessible via the link mentioned above.
Article 12: SHARESUB’s Responsibilities
SHARESUB declares that it uses all reasonable means to ensure secure access to the website but cannot be held liable in the event of the website being unavailable or experiencing occasional malfunctions, insofar as its operation depends on factors beyond SHARESUB’s control. SHARESUB therefore reserves the right to temporarily suspend access to the website to carry out maintenance or updates. SHARESUB may also modify the website in order to improve its performance.
SHARESUB does not guarantee that the website will function on all operating systems, web browsers or computer equipment available on the market. In the event of a malfunction, however, you may contact customer services by email at hello@sharesub.com to enable us to identify the issue.
In the event of a dispute with one or more users or visitors to the website, SHARESUB’s liability, regardless of the grounds, cause or form of the claim, shall be limited to the losses suffered.
Article 13: Governing law and invalidity of a clause
These General Terms and Conditions of Use are governed by French law. Except where a mandatory provision of law applies (which shall apply only to the strict extent of its purpose), it is expressly stipulated that, in the event of a dispute relating to the interpretation, validity and consequences of these General Terms and Conditions of Use, the courts of Paris shall have exclusive jurisdiction. Any claim must, however, first have been the subject of an attempt to reach an amicable settlement.
The invalidity, lapse, unenforceability or inapplicability of any provision of these general terms and conditions of use shall not render the other provisions invalid, lapsed, unenforceable or inapplicable; such provisions shall therefore remain in full force and effect.
Any complaint regarding SHARESUB or the services must be sent by email to hello@sharesub.com, stating “Complaint” in the subject line. Complaints will be dealt with within 15 working days of receipt.
Article 14: Amendments to the Terms and Conditions
SHARESUB may amend these Terms and Conditions at any time and without notice; they shall take effect upon publication on the Website. Any use of the Website or the services by users or visitors implies acceptance of the latest published version of the Terms and Conditions.
Article 15: Account deletion or deactivation
Users may request the deletion of their account by sending an email from the email address associated with their account to hello@sharesub.com, stating “account deletion” in the subject line, or, preferably, via their account under the menu: My Account > Preferences > Deletion.
For requests made by email, if the account has already received contributions via a shared subscription, the user wishing to delete their account must also attach a photograph of their identity document for their request to be processed.
If the user’s account still has a credit balance at the time of the deletion request:
- If the user has previously received payments, they will receive the balance of their account after deduction of the manual transfer fee. This fee amounts to €2.
- If the user has never received a payment before, they will receive the balance of their account after deduction of the manual transfer fee and the account verification fee. The account verification fee is €4 if the account is closed before the balance reaches €10, and is waived once the payable balance of €10 has been reached.
Requests for account deletion will be processed within 30 days at the latest.
Article 16: Reporting and Moderation of Content, Irregular Accounts and Penalties
16.1 Reporting Abuse
Sharesub allows any visitor to the Site to report any content that they consider to be abusive or in breach of the terms and conditions of use or the law. To make such a report, please send an email to hello@sharesub.com with the subject line “Report of abusive content”. This email must include the link to the post that appears to be abusive, along with the specific grounds for the complaint. Sharesub will forward the request to the user who posted the inappropriate content so that they may remove it.
Any content may be reported in accordance with the required legal procedures.
16.2 Sharesub reserves the right to:
- remove, without prior notice, compensation or entitlement to a refund, any content and/or Advert brought to its attention that is likely to infringe the rights of a third party and/or that does not comply with the Terms and Conditions of Use and the law.
- delete, at any time, without compensation or any right to a refund of sums paid by the User, any account that contravenes French law.
- suspend or prohibit access to the Sharesub Service, in particular the Messaging service, for any User or Advertiser who fails to comply with these Terms of Use.
- suspend a User’s Account for a period of 12 months or more following the posting of an Advertisement that infringes intellectual property rights.
16.3 Charges applied to non-compliant accounts
In the event that an account is in breach of these Terms of Use, but without this being such as to harm the operation of the site or affect third parties, additional charges may be applied to the Account Holder. These may amount to the withholding of all funds. The Account Holder will be notified of this by email or by any other means chosen by Sharesub, and will have the option to close their account or rectify the situation.
These charges will be applied by way of a deduction from transfers, which will be retained by Sharesub on a permanent basis until the irregular situation is resolved.
16.4 Charges for serious breach by the User
Sharesub reserves the right to charge the User a fixed penalty fee of 150 euros in the event of a serious breach of the provisions of these terms and conditions.
Such breaches include, but are not limited to:
- the sharing of stolen accounts,
- the use of forged identity documents or identity theft
- or any other offence likely to contravene European laws, or intended to deceive Sharesub or its regular users.
The penalty fee, set at 150 euros, will be deducted directly from the User’s balance, subject to its availability.
It is essential to emphasise that the application of these processing fees shall in no way mitigate the Owner’s liability or constitute compensation, and shall not exempt the Owner from having their account deactivated, from reimbursing all earnings received, or from potential legal proceedings or claims for damages.
Should the User’s balance be insufficient to cover the full amount of the penalty charges, the entire available amount will be debited, where necessary by cancelling any transfers initiated to their account, and the User will be invoiced for the difference; they shall be required to settle the corresponding invoice within 30 days.
Article 17: Disputes and mediation
In the event of a dispute, customers are invited to contact Sharesub’s customer service team, which can be reached via the instant messaging service available on all pages of the website, and to describe their problem in detail.
They also have the option of contacting the company by registered post.
Finally, if their initial complaint to the company has not been resolved to their satisfaction, they may submit a claim via the Signal Conso service (for French users) or via “Europe Consomateurs / European Consumer Centre” (for the rest of Europe).
Finally, they may also turn to the following consumer ombudsman

Article 18: Website Hosting
The website is hosted by OVH – 2 rue Kellermann – 59100 ROUBAIX – France To contact this hosting provider, please visit http://www.ovh.com/fr/support/
Article 19: Language
In the event of a dispute regarding the interpretation of the terms and conditions, or their translations, it is agreed that the French version of the terms and conditions of use shall prevail.
Article 20: Trademarks
All third-party trade marks (including logos and icons) referred to on the Website belong to their respective owners. The User confirms that they have been informed that Sharesub does not have any commercial relationship with, nor does it market products on behalf of, these trade marks, unless expressly stated otherwise.

