Buyer Protection Program

At Sharesub, we want buyers to be able to make their subscriptions safely: for every purchase you always have co-subscriber protection, and we assure you of a smooth operation or refund.

Securing funds

The operation and compliance of your subscription is guaranteed: once your payment card is verified, your money is safe in an escrow account until the end of the current month. Your money will not be passed on to the subscription owner until the month of subscription has passed without a problem.

Secure exchanges

You get access to the subscription and the information that the organizer has provided after the purchase. If this is not enough or if an invitation is necessary, you have a secure and moderated messaging system to exchange with the organizer. All the exchanges on this chat allow our team to have a thorough control and to keep a history.

Quick and easy refunds

Finally, you have the possibility to open a complaint if your requests to the owner have not been successful within 24 hours: our team will carry out verifications and will cancel your participation free of charge if necessary.

You can buy with peace of mind. Indeed, we will refund you according to our terms of use if your subscription :

  • does not work,
  • is no longer working and you have no answer from the owner,
  • does not conform to its description

Simply click on “Claim & Refund” within 48 hours of purchasing the subscription on the subscription page.

Precautions

Don’t buy identical subscriptions while waiting for a subscription owner to respond: once you place an order, you are committed for the current month if the subscription works well.

Be careful when your interlocutor asks you or sends you a phone number / e-mail Here we guarantee the security of your exchanges, that’s why we advise you to stay on the messaging system to discuss and go through the secure payment Sharesub for your transactions. If you have a problem with the subscription and the exchanges have not taken place on the Sharesub secure chat, we will not be able to activate the buyer protection described above.

See also our Frequently Asked Questions which covers many other topics.